Refund & Cancellation Policy

1. Digital Products

Judy Academy provides digital educational products, including video lessons, interactive activities, educational games, practice materials, and related digital content.

No physical products are shipped.

2. 14-Day Refund Policy

We offer a 14-day refund period for eligible course purchases.

You may request a refund within 14 calendar days from the date of purchase.

To request a refund, please contact us before the end of the 14-day period using the contact information provided below.

3. Eligibility for a Refund

To be eligible for a refund:

• The request must be submitted within 14 calendar days of the purchase.
• The purchase must have been made through Judy Academy or an authorized payment method provided on our website.
• The request must relate to the original purchase.

We may review the account and purchase information to verify the request.

4. Digital Course Access

Because Judy Academy courses are digital products, course access may be provided shortly after successful payment.

A refund request may still be submitted during the 14-day refund period.

If a refund is approved, access to the purchased course and related paid content may be removed or disabled after the refund is processed.

5. How to Request a Refund

To request a refund, please contact us at:

Please include:

• The email address associated with your Judy Academy account.
• The name of the purchaser.
• The course purchased.
• The approximate date of purchase.
• A brief description of your refund request.

Providing this information helps us process your request efficiently.

6. Refund Processing

Once we receive a refund request, we will review the purchase and determine whether it meets the conditions of this policy.

If the refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Judy Academy does not control the processing time of the customer's bank or card issuer.

7. Currency and Exchange Rates

If your payment was made in a currency different from the currency in which the refund is processed, the amount ultimately received may vary because of exchange-rate fluctuations or fees imposed by your bank, card issuer, or payment provider.

Judy Academy is not responsible for exchange-rate differences or fees charged by financial institutions.

8. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or that an incorrect amount was charged, please contact us as soon as possible.

We will review the transaction and, where appropriate, arrange a correction or refund.

9. Unauthorized Transactions

If you believe that a purchase was made without your authorization, please contact us immediately.

We may investigate the transaction and may request information reasonably necessary to verify the account or transaction.

You should also contact your bank or card issuer if you believe your payment method has been compromised.

10. Cancellation

Judy Academy courses are one-time purchases and are not recurring subscriptions.

Therefore, there is no recurring subscription that needs to be cancelled.

If you wish to cancel a purchase and request a refund, please follow the refund procedure described in this policy within the 14-day refund period.

11. Legal Rights

This Refund & Cancellation Policy does not limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Any changes will apply from the date they become effective, subject to applicable law.

13. Contact Us

For refund requests or questions about this policy, please contact us:

We recommend contacting us from the email address associated with your Judy Academy account whenever possible.